Posted by Keelan on October 9th, 2008
I don’t normally get excited about stuff like this, but this was a very impressive, first rate effort by Fairmont.
Included in my package (shown spread out on my desk in the photo above) was:
- My 2008 Membership Card,
- Three room upgrade certificates,
- Two certificates for $25 off lunch or dinner, and
- Three luggage tags with my name on them and a Fairmont phone number and email address. If someone finds my bag(s), they (presumably after removing any valuables ) can contact Fairmont who will contact me to arrange for my luggage to be returned.
This is the type of customer service/relations that guarantees I will always look to stay at a Fairmont Hotel when travelling.