Jo Langham, ABC has more than 20 years of marketing communications experience spanning the agency, consulting and corporate environments and joins Thornley Fallis as Senior Vice-President & General Manager, Toronto.   With an award-winning reputation for planning and leading innovative, high-impact strategic communications campaigns, Jo will share responsibility for the overall performance and strategic direction of the agency, provide senior client counsel and manage professional development for Toronto staff.

“Thornley Fallis & 76design has established an excellent reputation built on our commitment to provide smart thinking, deliver creative solutions, achieve spectacular results, and exceed our
clients’ expectations. The company has the ability to do this because we have assembled an exceptional team of senior counsellors, strategists, project leaders, designers and developers with a wealth of communications expertise and experience,” said Joseph Thornley, Chairman & CEO of Thornley Fallis Communications Inc.   “In hiring Jo we reiterate our commitment to providing truly integrated communications solutions to our clients.”

Prior to joining Thornley Fallis Jo spent the last four years with a leading independent communications company where she managed the consumer marketing practice and was a member of the senior leadership team. She has experience in a broad range of industries including food & beverage, health & wellness, financial, leisure, beauty and energy and has worked with a variety of internationally recognized brands including Coca-Cola, CIBC VISA, Kellogg Canada, International Schizophrenia Foundation, Toronto Hydro and Unilever.

Jo is an accredited member of the International Association of Business Communicators (IABC), serves on the Accreditation Council of the IABC and is Secretary to the Board of Central Eglinton Children’s Centre.

Thornley Fallis is an innovative, full-service public relations, communications and marketing agency that helps organizations reach, connect with, and build and sustain positive relationships with their communities through the integrated use of on-line and off-line communications tactics.

76design is a creative services and web development agency that conceptualizes, designs and develops brands, identities, print materials, website applications, videos, widgets and tools that enable organizations to reach, connect with and create value for their communities.

Pierre Killeen, LL.B, LL.L. – Vice-President, Public Engagement
Pierre is a leader and innovator in the field of online public engagement. Trained as a lawyer and fluently bilingual, Pierre has more than ten years of business experience with online communities, public consultations and crowd-sourcing. Since 2006, he has been conducting large-scale online public consultations for cities, public agencies and government departments across Canada. Pierre joins Thornley Fallis from Nanos Research, where he co-created and then led the development, sales and marketing of Nanos’ online consultation service to a range of clients, including the City of Ottawa, the Canadian Radio-television and Telecommunications Commission, Industry Canada, the City of Edmonton and Waterfront Toronto.  Prior to his time at Nanos, Pierre served as the Vice-President of Business Development at Jobshark.com (now jobserve.com). From 2000 to 2004, he helped ePALS Classroom Exchange (epals.com) become the world’s largest K-12 online education community. Before that he was the Government Relations Officer for the Association of Canadian Community Colleges.

Carrie Croft, Consultant
Carrie is an experienced communications, media relations and event management professional. She joins Thornley Fallis following her role as Supervisor of Operations Communications for the Vancouver Organizing Committee at the 2010 Olympic and Paralympic Winter Games. Carrie’s other professional experience includes Regional Event Director for the Mitsubishi City Chase and Campus Chase, Press Manager for the FIL Veissmann Luge World Cup, Media Services Manager for the IIHF World Junior Hockey Championships, and Consultant with Interplay Creative Media.  Carrie volunteers her time for numerous organizations and charity events, including the 2011 Canada Games, The Hill Fights Hunger, Capital Fashion Week, the Ontario Summer Games, the FIFA U20 World Cup, and the International Association of Business Communicators (IABC) Ottawa Chapter, where she has been instrumental in the organization and execution of the annual awards gala. She was a 2009 YMCA Women of Distinction nominee.

Samantha Hartley, Account Coordinator
Samantha joins us from the Public Relations program at Algonquin College. She did her co-op placement with us this winter and now we have hired her on full-time. A social media enthusiast, Sam maintains a personal blog. She also enjoys writing about communication practices, social media, health and lifestyle, and has had articles appear in several local print publications and online news sources.

In order to reinvigorate and revitalize downtown Ottawa businesses hit hard by the recession and the bus strike, Thornley Fallis and 76design  conceived, developed and executed the Picture it Downtown campaign for The City of Ottawa, where residents were encouraged to go downtown, snap a photo and share it online.

Point, shoot, share – a simple concept to get Ottawa excited about all it has to offer. The “Picture It Downtown” concept we developed served to visually promote downtown Ottawa as a whole, but also the eight specific areas being promoted:  Byward Market, Downtown Rideau, Sparks Street, Bank Street, The Glebe, Chinatown, Preston Street (Little Italy) and Wellington-West Village.

Residents could participate in the campaign contest to win daily ($50), weekly ($250) and grand ($500 to $1200) prizes by taking pictures of downtown activities and uploading them to the campaign website.

The campaign included a media launch event involving the Mayor, a website with a list of downtown activites, a description, videos and photos of each area, contest rules and regulations, a photo gallery for people to submit and view photos, and YouTube videos, featuring all that’s cool in several neighbourhoods, print, radio, online and transit advertising, weekly news releases and ongoing online outreach using other social media tools including Twitter and Flickr.

Thousands of people participated and competed for prizing provided by local businesses.

The campaign was to remind Ottawans of all the diverse experiences and excitement downtown Ottawa has to offer, and entice them to visit downtown — ultimately spending money while engaging in the various activities highlighted in the eight main areas being promoted.

For the City of Ottawa, running a marketing campaign with a heavy online and interactive component was not only a smart business and communications decision, but its creativity generated a lot of buzz within Ottawa and got people sharing ideas and photos of great things to do and see in the city.

The fall 2009 campaign resulted in over ten thousand unique visits to the campaign website, more than 1300 entries (photos uploaded to the website), significant earned media in targeted outlets, photo and video assets for future use by the City, and a general buzz across the City about the creativity of the campaign, particularly by government.

Picture it downtown would not have been possible without our lead technologist Brett Tackaberry, senior web developer Steve Lounsbury, our superb designer Steve St. Pierre, the ad campaign led by Laura Mindorff, the videos by Ryan Knuth, writer and producer LeeEllen Carroll and our SEO expert Shaun Scanlon. Special thanks to our GM Keelan Green, who has a knack for assembling the best teams to deliver outstanding results.

Thank you IABC for the recognition. It’s nice to bask in the spotlight… and great to share successes. As I used to say in my former journalistic career, you’re only as good as your last story. So that means back to work. Right now.

In an attempt to reduce the cost of its annual report, The Ottawa Hospital (TOH) engaged 76design and Thornley Fallis for our unique concept of a paperless report. Highlighting achievements and documenting successes,  World Class Care (TOH’s 2008-2009 Annual Report) contains a special feature allowing readers to create their own versions of the report including only the sections and stories appealing to them.

For some, those stories include the 6808 hospital births, the woman who was paying it forward by donating her kidney to a stranger because her own husband was receiving one from an anonymous donor in Ottawa – who had selflessly stepped forward to transplant hope, or the CF soldier, blown to bits in Afghanistan after coming into contact with a land mine. He died. Twice. The second time he was resuscitated during his evacuation flight. He arrived at TOH doped up on morphine. Months of therapy and compassionate care in the Rehabilitation Centre got him back on his feet- running in fact – he recently took part in The Olympic Torch Relay Race, with a new ‘bionic’ leg.

Allow me to cast the awards spotlight on other members of our talented team, who took those stories and turned them into an attention grabbing report: writer Bradley Moseley-Williams, who’s never met an adjective he can’t love, web developers and code masters- Brett Tackaberry and Steve Lounsbury, Mr. Shaun Search Engine Optimization Scanlon, ‘video is the new media’ Ryan Knuth, Resource and Account Manager Laura Mindorff, video killed the radio star LeeEllen Carroll, and top 40 under 50 SVP and GM Keelan Green.

A very special thanks to TOH’s CEO Jack Kitts and VP Nic Ruszkowski for renewing their investment in TF and 76 by inviting us back to partner on their next online annual report.

Here’s to more success stories for The Ottawa Hospital, Thornley Fallis and 76design, our peers at IABC and everyone in our communications community.

Our new websites, conceptualized, designed and developed by our team of creative masterminds and technology all-stars, exemplifies our capacity to push the limits of innovation in the world of social media and digital marketing.

Thornley Fallis & 76design is made up of individuals with fun, smart and professional personalities; personalities that have all contributed to the success of marketing & communications projects. To fully demonstrate the range of personalities, talent and intelligence our team has to offer, we’ve done something a little outside the box. Something very brave… or maybe something very stupid – we’ll let you know

We’ve created a live LifeStream for every one of our employees. This is more than just a standard funny profile picture and biography. It is an aggregate of their work and online profile, intended to paint a picture of who they are, what they do, what they think and what they are interested in.

To explore the diverse and unique characters at Thornley Fallis and jokers at 76design, take a look through our people profiles and find out who you could be working with on your next project.

Not only is our team exceptionally talented (and good-looking), we are experienced & passionate about the work we do. While adventuring through our People pages, zoom over to the Work & Services sections to see what Thornley Fallis & 76design has to offer.

My colleagues and I hope you enjoy perusing through our new sites.

Oh and one more thing… if you like what you see, don’t hesitate to call us, we’d love to hear from you!

Canada Post Evaluators: when you visit our websites and blogs to check us out, please leave a comment to let us know you were here!

Our team looks forward to drawing on our leading experience and expertise in social media and online communities to help Canada Post develop its social media framework.

Daniel LeBlanc, Globe and Mail, won the 11th Annual Press Freedom Award.

As I said in my post last year, a Holiday card is an opportunity for contact with your network of customers, partners and suppliers, and like all such contacts with those parties, it is an opportunity to build the relationship, so it should be done right. 

When you meet a client for breakfast, lunch or dinner, you don’t go to McDonalds.  When take a client to a hockey game, you don’t buy seats at the top of the upper level.  And when you take client golfing, you don’t go to the $14 green fee municipal course.  So why then do some senior corporate executives think that it is acceptable to send out a Holiday email that clearly took no more than 5 minutes for their assistant with zero graphic design skills to prepare?

Anyone that has ever been in my office can attest to the fact that when comes to paper, I don’t want it around.  But I’m sure I’m not the only person that likes to put received Holiday cards up on the window sill.  Now I’m not saying e-cards can’t be well done.  I have seen several clever ones and even forwarded a couple to friends and colleagues.

At Thornley Fallis & 76design a lot of what we do is electronic communication (websites, multimedia, online communities, blogs, etc), but I still think its important for our staff to send their network of contacts a physical Holiday card that will stay around their office longer than the time it takes to open, maybe read, and delete an email message.

We usually start work on original concepts in October, we then have them printed, pull together about 1000 addresses/labels, and get them in the mail first week of December.  Over the years, I think we’ve come up with some pretty good cards that reflect the ‘personality’ of our firm and the people that work here. 

This year, our Creative Director Dom Coballe and Designers Shawn McCann, Jeff Young, Ben Watts and Meghan Gough took things to another level.  We asked staff to bring in personal Christmas/Holiday photos on themselves from when they were young.  We then designed a series of four retro-looking cards (shown below) that the photos were incorporated into.  We identified the staff members in the photos by name, current title at the firm and age at the time the photo was taken (e.g. Keelan Green, Vice-President & General Manager, Age 4).

We also produced a website so card recipients could view the other three cards in the series and we added in an interactive photo album so we could include more of the staff photos we collected.  The website address (www.onepiecesnowsuit.ca) is on the back of each card.

Now, of course, not every organization can design a card in-house like we can, but firms like 76design are available for hire. If you can’t do it in-house, hire a design agency or freelancer to help you do it right.  It won’t cost that much and it will enhance this contact with your customers, partners and suppliers.

Emcee Stephen Heckbert entertained the audience with his “Top Communications Moments of 2008″ presentation and he announced the winners of each category when he opened the sealed envelopes. “This was a creative ad compelling program with a great use of new technologies and an innovative way to involve your audience,” Heckbert quoted a judge as saying.

Canwest’s David Akin was the keynote speaker of the night. He regaled the audience with his behind-the-scenes take on CIBC faxing private banking information to a junk lot in West Virginia. It was a story he uncovered while working at CTV News. Listening to his storytelling was like imagining a kimono being unwrapped. Except this story involved the nation’s most trusted anchor.

Three other awards were presented. The Earth Award for Internal Communications went to the Queensway Carleton Hospital, the Air Award for External Communications was awarded to the Canadian Association of Speech Language Pathologists and Audiologists, and the Fire Award for Communicator of the Year was bestowed on Robyn Osgood of Blueprint PR.

CPRS pulled off this inaugural event by pulling together a solid group of volunteers, led by CPRS Ottawa-Gatineau President-Elect Laurie Murphy, LeeEllen Carroll (Thornley Fallis), Leisha MacDonald (76design), Katie Boland (Algonquin student), Adam Weitner (Service Master), and Calline Au (Queensway Carleton Hospital).

“We have very talented public relations practitioners in this area who uphold the values of the profession and of our society through their excellent work,” said CPRS Ottawa-Gatineau Chapter President Danielle Côté. “It’s important for us to recognize their work and their contribution to the field of public relations. Awards like these allow us to celebrate this excellence and share it with other who can learn from their work,” she added.