Last year, I did this post about Holiday/Christmas cards after receiving several crappy electronic cards, some of which were simply sad looking emails with “Holiday/Christmas” clip art in them.

As I said in my post last year, a Holiday card is an opportunity for contact with your network of customers, partners and suppliers, and like all such contacts with those parties, it is an opportunity to build the relationship, so it should be done right. 

When you meet a client for breakfast, lunch or dinner, you don’t go to McDonalds.  When take a client to a hockey game, you don’t buy seats at the top of the upper level.  And when you take client golfing, you don’t go to the $14 green fee municipal course.  So why then do some senior corporate executives think that it is acceptable to send out a Holiday email that clearly took no more than 5 minutes for their assistant with zero graphic design skills to prepare?

Anyone that has ever been in my office can attest to the fact that when comes to paper, I don’t want it around.  But I’m sure I’m not the only person that likes to put received Holiday cards up on the window sill.  Now I’m not saying e-cards can’t be well done.  I have seen several clever ones and even forwarded a couple to friends and colleagues.

At Thornley Fallis & 76design a lot of what we do is electronic communication (websites, multimedia, online communities, blogs, etc), but I still think its important for our staff to send their network of contacts a physical Holiday card that will stay around their office longer than the time it takes to open, maybe read, and delete an email message.

We usually start work on original concepts in October, we then have them printed, pull together about 1000 addresses/labels, and get them in the mail first week of December.  Over the years, I think we’ve come up with some pretty good cards that reflect the ‘personality’ of our firm and the people that work here. 

This year, our Creative Director Dom Coballe and Designers Shawn McCann, Jeff Young, Ben Watts and Meghan Gough took things to another level.  We asked staff to bring in personal Christmas/Holiday photos on themselves from when they were young.  We then designed a series of four retro-looking cards (shown below) that the photos were incorporated into.  We identified the staff members in the photos by name, current title at the firm and age at the time the photo was taken (e.g. Keelan Green, Vice-President & General Manager, Age 4).

We also produced a website so card recipients could view the other three cards in the series and we added in an interactive photo album so we could include more of the staff photos we collected.  The website address (www.onepiecesnowsuit.ca) is on the back of each card.

Now, of course, not every organization can design a card in-house like we can, but firms like 76design are available for hire. If you can’t do it in-house, hire a design agency or freelancer to help you do it right.  It won’t cost that much and it will enhance this contact with your customers, partners and suppliers.

While we can’t be accused of opening a hardware store, our front lobby has started to accumulate a nifty little collection of awards. Last week we were honoured at the inaugural CPRS Awards Gala when we won the PuRe Elements Awards of Excellence for Innovation in Communications (Water category). VPs Aimee Deziel and LeeEllen Carroll accepted the award on behalf of Thornley Fallis and 76design. They were part of a great team that ran the SHARP 1080pD82 challenge and helped Sharp succeed in getting Canadians to identify the Aquos television as the leader in high definition televisions. To take the TV from trade publications and into family living rooms, the team conceived and ran an integrated campaign which engaged first time bloggers in social media while reducing their carbon footprint.

Emcee Stephen Heckbert entertained the audience with his “Top Communications Moments of 2008″ presentation and he announced the winners of each category when he opened the sealed envelopes. “This was a creative ad compelling program with a great use of new technologies and an innovative way to involve your audience,” Heckbert quoted a judge as saying.

Canwest’s David Akin was the keynote speaker of the night. He regaled the audience with his behind-the-scenes take on CIBC faxing private banking information to a junk lot in West Virginia. It was a story he uncovered while working at CTV News. Listening to his storytelling was like imagining a kimono being unwrapped. Except this story involved the nation’s most trusted anchor.

Three other awards were presented. The Earth Award for Internal Communications went to the Queensway Carleton Hospital, the Air Award for External Communications was awarded to the Canadian Association of Speech Language Pathologists and Audiologists, and the Fire Award for Communicator of the Year was bestowed on Robyn Osgood of Blueprint PR.

CPRS pulled off this inaugural event by pulling together a solid group of volunteers, led by CPRS Ottawa-Gatineau President-Elect Laurie Murphy, LeeEllen Carroll (Thornley Fallis), Leisha MacDonald (76design), Katie Boland (Algonquin student), Adam Weitner (Service Master), and Calline Au (Queensway Carleton Hospital).

“We have very talented public relations practitioners in this area who uphold the values of the profession and of our society through their excellent work,” said CPRS Ottawa-Gatineau Chapter President Danielle Côté. “It’s important for us to recognize their work and their contribution to the field of public relations. Awards like these allow us to celebrate this excellence and share it with other who can learn from their work,” she added.

Last night at the Ottawa Chamber of Commerce Business Achievement Awards, the Ottawa office of Thornley Fallis & 76design won Bronze in the Professional Services Firm of the Year category.

 While it was great just to be one of the 8 finalists, it was even more rewarding to be one of the three businesses selected for an award.

Other finalists in the Professional Services of the Year category were:

• Gansen Lindsay Design Consultants Inc.
• Genivar
• Gladstone Aerospace Consulting
• Hendry Warren LLP Chartered Accountants
• Herzing College
• Royal LePage Performance Realty
• Stevenson & White Inc.

Congratulations to fellow award winners Gladstone Aerospace (Silver) and Hendry Warren (Gold).

I just received my welcome package to Fairmont President’s Club Premier.

I don’t normally get excited about stuff like this, but this was a very impressive, first rate effort by Fairmont.

Included in my package (shown spread out on my desk in the photo above) was:

• My 2008 Membership Card,
• Three room upgrade certificates,
• Two certificates for $25 off lunch or dinner, and
• Three luggage tags with my name on them and a Fairmont phone number and email address. If someone finds my bag(s), they (presumably after removing any valuables ) can contact Fairmont who will contact me to arrange for my luggage to be returned.

This is the type of customer service/relations that guarantees I will always look to stay at a Fairmont Hotel when travelling.

About a year and a half ago I blogged that the Government of Canada had posted on Merx a draft standing offer for communications services for industry to provide feedback on.

• We ranked 3^rd out of the 8 bidders that qualified

Public Relations Services (EN578-060191/026/CW)

• We ranked 2^nd out of the 3 bidders that qualified

• We ranked 3^rd out of the 10 bidders that qualified

Since joining Thornley-Fallis a few weeks ago (and particularly since arriving here earlier this week) I’ve been receiving a lot of questions from friends, colleagues and associates in response to the announcement I forwarded to my contacts revealing my new career direction.

Q: Why did you move to Ottawa? (from everyone I have ever met)
A: I moved to O after 20+ years in TO because I wanted a lifestyle change. There are no reasons more sinister than that.

Q: Why did you join Thornley-Fallis? (from a client)
A: A career in public relations is a very public experience. After 8 years with my own practice it was time to challenge myself and invigorate my career with new colleagues, new experiences and I wanted to have partners with whom I could work and grow a business. I made sure that the jump I was making was the right jump for me. I wanted to be able to contribute and have a learning curve at the same time. I also knew that change is good. (It is not, however, anywhere as good as a rest despite the old adage.)

Q: Was this a rash decision? (from family)
A: I never make rash decisions. I decided in early 2008 to make some career changes and I joined T-F in July. I spent time networking and speaking to a lot of people. I touched base with people whom I consider to be mentors, plus with clients and friends who knew me and my career path. I also trusted my own instincts.

Q: Don’t you miss Toronto each and every day? (from a downtown TO hipster)
A: I miss the club sandwiches at Swan on Queen Street each and every day.

Q: Are you still in touch with your colleagues and biz associates in TO? (from a friend)
A: Of course. It’s called email.

Q: Are you having fun? What’s T-F like? (from a colleague contemplating a career change of her own)
A: I am having fun. I am growing. I am learning and I am making a contribution. I am working with smart people who are dedicated. I’ve been fortunate that throughout my career I have been able to work with people who are at the top of their game and Thornley-Fallis is no different.

Q: Did you manage to find parking? (from my father)
A: At long last. And it is no cheaper than parking in the financial district in Toronto. Go figure.

Q: What are your colleagues like? (from a client)
A: Solid. Check out their bios and see for yourself. Note who has published a book or an article or who is a thought-leader in social media. Check out the diverse experience and wide range of talent. Surf around our design shop–76design–or read a few blogs. Note the wide range of clients and if you want to learn more just call me.

Q: Who got your apartment in Toronto? (from a contact who wants to move)
A: Faysal Jaber worked for me for a few years and he scored the apartment at Avenue Road and St Clair. Faysal is completing his MBA and the apartment, which must be the most valuable parting gift ever presented to an employee, is now his. (If you want to get your hands on it you’ll have to negotiate a deal with him.)

Q: What are you working on? (from an old client and friend)
A: Lots. Check back in from time to time but in the meantime I am working on some interesting projects for a variety of clients. I am also reaching out to former clients to see what we can do for them. I am crafting some proposals for some projects that are challenging, unique and destined to be fun.

Q: Are you back to blogging? (from a webhead who lives online)
A: I never left. If I am guilty of anything it is lurking, not leaving.

Q: How do I reach you? (from a person who lost my number)
A: bmw@thornleyfallis.com or 613-231-3355 x 225

…but are still looking.

This is by far the busiest summer the Ottawa office of Thornley Fallis and 76design has had since I joined the firm more than 6 years ago.  The usual summer slow down simply has not happened.  Expansion of our office, due to be completed mid-August, can’t happen quickly enough.

In the last couple of weeks, we’ve added Nicolas Ruszkowski as an Account Director and Bradley Moseley-Williams as a Senior Consultant on the Thornley Fallis side of our business, and Shaun Scanlon joined 76design as a Senior Developer.

Nicolas’ more than 15 years of experience in the communications industry includes:

• Director of Communications for the Leader of the Liberal Party Stephane Dion, 2007-08
• Vice-President at Fleishman-Hillard in Ottawa, 2005-07
• Director of Communications to the Government House Leader, 2003-04
• Director of Communications at the Forest Products Association of Canada, 2002-03

He is also trilingual in English, French and Spanish.

Before his recent move to Ottawa, Bradley had his own public relations consultancy in Toronto since 2001.

His more than 20 years of experience in the communications industry also includes:

• Public Relations Professor at Algonquin College, 2007-08
• Director of Public Relations at Interactive Media Group, 1996-2000
• Public Relations Manager for KL Group (now Sun Microsystems), 1995-96
• Public Relations Coordinator at Unisys, 1990-95

Bradley has authored more than 150 magazine, newspaper and feature articles on various business themes related to public relations and lifestyle.

Our firm, Thornley Fallis, is actively recruiting experienced public relations and communications consultants for our growing Ottawa office.

Candidates should have a consulting, agency or journalism background and/or significant experience in conceptualizing, planning and executing public relations programs and activities for government organizations, private sector companies and/or national associations.

Successful candidates will demonstrate the ability to:

• Build and lead teams, allocate resources, and manage multiple projects and budgets simultaneously.
• Deploy a broad range of leading-edge communications methodologies and tactics.
• Manage relationships and provide clients with effective strategic advice.
• Integrate new media, web and social media tools into communications programs.
• Develop and close new business opportunities, including proposal development and presenting to clients/prospects.

Candidates must be highly-motivated and thrive in a fast-paced team environment, possess superior communications and exceptional writing skills, and deliver outstanding client service.  Bilingualism is an asset.

The Thornley Fallis team prides itself on working collaboratively, and we are looking for consultants interested in joining a group of fun, dynamic professionals who are committed to providing clients with the best possible counsel, service and results.

CVs can be submitted to me:

Keelan Green
Vice-President & General Manager
Thornley Fallis Communications
55 Metcalfe Street, Suite 730
Ottawa, Ontario K1P 6L5
green@thornleyfallis.com

For me, nothing says “I refuse to put any effort or expense whatsoever into this” quite like an e-Christmas / e-Holiday card does.

I’ve received quite a few e-cards this year.

Some are well done and you can tell the sender/sending organization actually put a fair amount of time and effort into creating something clever and memorable, like this one from McMillan, an advertising and design agency here in Ottawa – I don’t mind those as much.  In fact, I liked McMillan’s so much I forwarded it to a few people.

However, others have (pardon the expression) been STRAIGHT SHITE!  And worse, a lot of them have been very similar: a winter scene with the ‘cutting-edge animation’ of falling snow and some generic, unoriginal greeting.

Christmas / Holiday cards is a contact with your customers, partners and suppliers, and like all contact with those parties, its an opportunity to build the relationship, so it should be done right.

Now, I’m in favour of electronic versus paper when in comes to most things, but I’m sure I’m not the only person that likes to put received Christmas cards up on the window sill in my office or on my fireplace mantle at home.

Further, at Thornley Fallis & 76design a lot of what we do is electronic communication, but I still think its important to send our clients, partners, suppliers and other contacts an actual card that they keep longer than the time it takes to open and delete an email.

We usually start work on original concepts in October, we then have them printed, pull together about 1000 addresses/labels, and get them out late November/early December.  Over the years, I think we’ve come up with some pretty good cards that reflect the ‘personality’ of our firm. Last year our card included a line of perforated gift labels.  With concept development, design, printing, envelope stuffing, labelling, postage, etc. it’s more costly and time consuming than an e-card, but I think it’s worth it.

Of course, not every organization can design a card in house, but firms (like our design studio) are available for hire. If you can’t do it in-house, hire a firm or freelancer to help you do it right.  It won’t cost that much and will enhance this contact with your customers, partners and suppliers.

I thought this was a pretty good CSR / marketing initiative by Banana Republic.  Bring in a gently used sweater that they will donate to Goodwill and receive 30% off a new one. I brought in a sweater that I hadn’t worn for a while last week and picked up a new one.